Please read this before thinking about applying to this position!!
Communication Specialist = X-Team (The hiring team makes it seems otherwise) this should be labeled CALL CENTER OPERATOR. They strictly go for young people who are fresh out of school or desperately need a job.
This role is a CALL CENTER. You have two choices. You can work 8 hours, 5 days a week or you can work 10 hours 4 days a week. YOU DO NOT GET WEEKENDS OFF!! I can not stress this enough. You also do not work the same hours each week. You literally will never know when you are off until the week of. You need to show up at least 10 minutes before your shift to set up your computer or you will get a point for being late.
There is a point system. If you receive 12 points, you will be fired.
1 point = Clocking in late
2 point = Leaving early / calling in
3 points = No show
IF YOU ASK OFF IT WILL BE DENIED! You can ask off months in advanced and it will most likely be denied. I do not recommend this job if you have to visit family over the holidays, have weekend trips planned, etc, They will not work with you ever on scheduling. You will be able to do overtime to get rid of any points, but it is rare that happens. You get zero respect in this position even though you are the glue for the company. Any manager or hire up position will speak to you with a script if you have any question, concern or troubles.
Basically, you will do great at this job if you can stay on the phone 10 hours a day and have a very random schedule. Also, there is no raise. $15.00! Also, training is 9 hours a day for a week and VERY VERY HARD since they have no structure.
