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      SilverRock

      Engaged employer

      SilverRock reviews

      Best company EVER! - Customer Service Representative SilverRock Employee Review

      5.0
      12 Feb 2022
      Customer service representative
      Recommend
      CEO approval
      Business outlook

      Pros

      This is the first company I have ever worked for that everyone truly behaves as though we are a whole team. From fellow reps all the way up the ladder. Everyone I have dealt with truly cares about helping you do the best you can. Customer Service is a stressful job, but everyone here does all they can to make sure you have the support you need to not get burnt out. Getting this job is probably the best career decision I have ever made!

      Cons

      I can’t really think of any.

      avatar
      SilverRock Response
      4y
      WOW! What a stellar review - thank you! We are so pleased that you are enjoying your time as a Customer Experience Representative. You're right - working in customer service is a high stress job and your dedication to the SilverRock customers is greatly appreciated. We're happy to hear your team is supportive and that leadership is taking your suggestions into consideration. Keep up the great work!

      Explore other reviews about SilverRock

      5.0
      20 May 2026
      Claims adjuster
      Recommend
      CEO approval
      Business outlook

      Pros

      Work life balance is great

      Cons

      None to advise at this time.

      4.0
      21 Apr 2026
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      Work life balance is good.

      Cons

      Takes a while to get promoted

      avatar
      SilverRock Response
      1mo
      Thank you for sharing your experience as a current team member. We’re glad to hear you’ve found a strong work-life balance at SilverRock, as supporting our team members’ well-being is something we truly value across the Family of Brands. We appreciate your feedback around the promotion timeline. Career growth and advancement processes are continually reviewed on an annual basis as part of our ongoing investment in development, training, and leadership support. Thank you for being part of the Family of Brands, and we wish you continued success.
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