A Nincompoop Company - Anonymous- Salaried Staff Smalls Employee Review

- Get free cat food while working there - Work from home while earning a good living - No commute, saves on gas and you can dress/wear whatever you want unless its a meeting day - Healthcare, dental, and vision paid for as an employee - Option for a 4-day compressed workweek when caught up to speed on weekly "messages per hour" metrics - Occasional travel and work trips to meet up with your remote coworkers, which are a lot of fun and help with team-building - Yearly work from home stipends - You get to obsess over cats all day while promoting a fresh, healthy product that you can see the benefit of in your own cats.

- Moves very quickly as a startup but is slowly becoming more mature. As a result, change should be expected and can cause friction if unprepared. - At one point there was a layoff of lower-performing employees, after which metrics became a larger cultural concern. - Customer Service, dealing with escalated customers - Occasional lack of communication with the larger internal team

If you dont work in Customer service or engineering I'm sure that working at Smalls is a dream come true.

Customer service is viewed as disposable and second class. While on the surface it appears that the greater leadership team is open to involving customer service in other activities, customer service is barred from certain privilege's shared by other members of the organization such as departmental retreats/ Co-working weeks, the last week of December off as paid vacation time, not to mention the blatant lie of the promise of a reasonable 4 day work week.