Flexible yet Indecisive - Operations Manager SmartRetail Employee Review

4.0
14 Aug 2021
Recommend
CEO approval
Business outlook

Pros

Great work-life balance (5 day work week). International company with offices in HK, SG, MY and TH. Lots of room for personal growth Lots of exposure to multiple sections within a company. Bosses are nice.

Cons

Indecisive management. Reactive rather than Responsive management. Insufficient support for ground team. No bonuses/rewards for employees. No investments in employee's growth/retention.

Explore other reviews about SmartRetail

3.0
12 Jan 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Good team and supportive team member

Cons

Almost no company benefits and tight project timeline

2.0
23 Mar 2025
Recommend
CEO approval
Business outlook

Pros

International coworkers Nice environment for english practice Low workload Quite flexible environment

Cons

Manager work in Christmas gift wishing flavour. Projects start without spec. Usually tasks are done without detailed requirement nor documentation and change in the mid air of development. Most stuff cannot be traced without digging into code level Most projects are done in urgent while afterward placed pending for > half year before rollout They call you during sick leave totally unnecessarily like meeting scheduling Not trust worthy on any benefit not on B&W like WFH / Bonus Manager is non local while got heavy communication problem due to language

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