Pros
Some very talented people work at Smartgroup. They have a great work ethic and care about their staff and peers.
Cons
Unfortunately there are more cons now, then there were 12-24 months ago. The CEO ( formerly CFO) is a nice guy and has a strategy to see the company out of the current macro challenges, whether the strategy will deliver results, time will tell. However, for some reason there is revolving door regarding EMT members over the last 12-24 months, I count 8 resignations/ firings. So there is something going on at Exec management level that is really holding this company back in terms of real direction. The result of this heavy turnover of Exec team has stifled any real product innovation and system enhancements that is required to really improve the customer experience for our awesome clients and their employees. Also training for new staff is really poor at Smartgroup- this is not an opinion, it’s an absolute fact.