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      Consistent Poor Practices - Anonymous employee Smartsheet Employee Review

      1.0
      28 Oct 2016
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      - Great tea selection in office - Paid garage parking - Great office in Bellevue

      Cons

      - Documented history of seeing employees as seat fillers rather than people - Repeated practice (in my tenure of less than a year I counted this happening eight times across multiple departments) of firing employees without cause, feedback and prompting for change, or any care of the impact on an individual's life (for instance a severance of two weeks pay, no health coverage, or cash out of vacation / sick time) - salary about 5-10k below industry standard - I was awarded a bonus based on performance every quarter I was with the company, had an extensive sheet of detailed customer praise, direct words from the Director of my department "Great work with this account!" and feedback from a customer : "This employee was outstanding. They knew an answer to every question and expertly helped me figure out everything." And two days later was fired for the reason of "poor performance" I would love to strongly caution any candidate before considering a role with this company making sure you ask yourself - what's important to you in life and how far off is Smartsheet from that?

      avatar
      Smartsheet Response
      9y
      Deciding to terminate an employee is serious and difficult, but we do not shy away from making these tough calls. We strive to be very direct with feedback so that team members have the opportunity to improve. Sometimes team members and leadership do not share the same view of the circumstances -- and without alignment, finding a path forward is often not possible. Smartsheet has grown from 30 employees to over 400 over the past four years. We want to continue to build a team of high-performers who are curious, bright, driven, and passionate. We would encourage all candidates to do the homework you suggest -- think about the opportunity Smartsheet offers you, and what you can bring to our team. And for those who want to lead -- ask yourself if you’re ready to set strategy, inspire and serve your team, and build solid cross-functional relationships. Our voluntary attrition rate is under 9% in a very competitive market. I'm proud to support such a dedicated team. Thanks for taking the time to comment. --Mark Mader, President & CEO

      Explore other reviews about Smartsheet

      5.0
      25 May 2026
      Customer support representative
      Recommend
      CEO approval
      Business outlook

      Pros

      Annual Bonus equal to approx. 10% of income Promotion opportunities Flexible schedule Generous PTO/Sick time Paid Holidays

      Cons

      Recent constant changes at current Metrics weighed too heavily on career High workload, expect to carry a backlog

      avatar
      Smartsheet Response
      2d
      It's so great to hear that you're enjoying our benefits and development opportunities, but also apprecaite that you've highlighted some areas where we could improve. As we continue to refine how we measure success, we take your feedback seriously and want to assure you that our priority is ensuring our targets are fair and realistic. Thank you for your feedback and all of your hard work here!
      1.0
      26 May 2026
      Senior software developer
      Recommend
      CEO approval
      Business outlook

      Pros

      Supportive of AI tooling. I had a great manager. I heard the severance packages are great, but I left of my own volition, so I don’t have personal experience.

      Cons

      Complete lack of direction or management at the mid to high levels of the company in product and engineering (most everyone left or was pushed out by cronyism from the private equity acquisition). No more equity offered to employees. No opportunities for promotion. They’ve shipped or are shipping most of the core products (including the core “sheet” aka Grid app) to India and have laid off tons of employees (somewhere between 12% and 15% of the company). Upper management did the thing where they had the US developers interview tons of people out of India, and then about half a year later laid off tons US developers, including several of the people that did the interviews. Upper management said that the India teams would be working on other projects, but clearly that was a lie. They laid off people without consulting their managers, or their manager’s managers, and without knowing what team they actually worked on or what they did. So entire teams were laid off unbeknownst to them. Very quick and poor handoffs to India, if any. You will likely be working on multiple teams at once, or moved to multiple teams during your time there in short periods of time. On-call can be a nightmare. There is no culture of any kind. Basically do not work here, whether you’re out of the US, India, or Bulgaria (the main countries for developers).

      1
      avatar
      Smartsheet Response
      2d
      Thank you for your honesty. While we’re glad that you had a great team and the tools you needed, it’s incredibly tough to hear that other aspects of your experience were less than great. To your point about equity, we’d like to clarify that we do offer a limited equity pool with specific eligibility. That said, navigating transition is already tough, and adding in other aspects like global shifts and new leadership can make it feel even harder. We know the dust hasn’t completely settled, and we understand that we have a lot of work to do to repair employee trust and morale. We’ve set off on that journey, and we appreciate all of this feedback along the way. Thank you, and we wish you all the best in your next chapter.
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