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      Amazing Place to Work and Grow Your Career - Sr. Key Account Executive Smartsheet Employee Review

      5.0
      17 Mar 2025
      Sr. key account executive
      Recommend
      CEO approval
      Business outlook

      Pros

      I spent nearly seven years at Smartsheet, with my last role as a Senior Key Account Executive. My review reflects the entirety of my journey at the company. Smartsheet took a chance on me, allowing me to grow from a non-traditional background into a high-performing AE and leader. I’m incredibly grateful for all the leaders who mentored and supported me along the way—especially those in Large Enterprise leadership. Mark Mader is a leader I trust and would back 100%. His visionary leadership in the Collaborative Work Management (CWM) space has positioned Smartsheet for long-term success, and the recent acquisition is another key step in driving future growth. Smartsheet provides an environment where you truly master enterprise sales—from bottoms-up adoption to top-down strategic selling. You’ll work with multiple lines of business, solving complex challenges and delivering real value. That made going to work every day exciting and rewarding. The relationships I built here are lifelong—I still stay in touch with my first- and second-line managers, and even executives reached out as I transitioned out, discussing the potential of a boomerang down the line. That speaks volumes about the culture and respect within the company. If you’re looking for a place where you can grow, be challenged, and work alongside great people, Smartsheet is an incredible place to build your career. Would I return in the future? Always open to it.

      Cons

      There is a lot of change, but change seems to be a constant. Selfishly I miss some the of the leadership that has left, but I respect Max and Steve. You will need to have a lot of different dynamic business conversations and can be overwhelming at first, but that comes in time.

      avatar
      Smartsheet Response
      1y
      Thank you for your review! We are so happy that you've found your place within the culture that we've worked hard to build. We're also happy to hear that you're able to keep in contact with those who are on their next adventure! We agree, change is inevitable, but it is sometimes necessary for new growth. Thank you again for sharing your feedback.

      Explore other reviews about Smartsheet

      5.0
      11 Jun 2026
      Tier 2 technical support
      Recommend
      CEO approval
      Business outlook

      Pros

      Great collaborative environment and competitive

      Cons

      Easily overwhelmed with phone calls, chats, and emails.

      avatar
      Smartsheet Response
      2w
      We're so happy to hear that you're happy here! Collaboration with a healthy dose of competition is always great to hear, thank you for your review!
      1.0
      26 May 2026
      Senior software developer
      Recommend
      CEO approval
      Business outlook

      Pros

      Supportive of AI tooling. I had a great manager. I heard the severance packages are great, but I left of my own volition, so I don’t have personal experience.

      Cons

      Complete lack of direction or management at the mid to high levels of the company in product and engineering (most everyone left or was pushed out by cronyism from the private equity acquisition). No more equity offered to employees. No opportunities for promotion. They’ve shipped or are shipping most of the core products (including the core “sheet” aka Grid app) to India and have laid off tons of employees (somewhere between 12% and 15% of the company). Upper management did the thing where they had the US developers interview tons of people out of India, and then about half a year later laid off tons US developers, including several of the people that did the interviews. Upper management said that the India teams would be working on other projects, but clearly that was a lie. They laid off people without consulting their managers, or their manager’s managers, and without knowing what team they actually worked on or what they did. So entire teams were laid off unbeknownst to them. Very quick and poor handoffs to India, if any. You will likely be working on multiple teams at once, or moved to multiple teams during your time there in short periods of time. On-call can be a nightmare. There is no culture of any kind. Basically do not work here, whether you’re out of the US, India, or Bulgaria (the main countries for developers).

      1
      avatar
      Smartsheet Response
      4w
      Thank you for your honesty. While we’re glad that you had a great team and the tools you needed, it’s incredibly tough to hear that other aspects of your experience were less than great. To your point about equity, we’d like to clarify that we do offer a limited equity pool with specific eligibility. That said, navigating transition is already tough, and adding in other aspects like global shifts and new leadership can make it feel even harder. We know the dust hasn’t completely settled, and we understand that we have a lot of work to do to repair employee trust and morale. We’ve set off on that journey, and we appreciate all of this feedback along the way. Thank you, and we wish you all the best in your next chapter.
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