Dont have medical issues - Collections Specialist SoFi Employee Review

2.0
9 Jun 2022
Recommend
CEO approval
Business outlook

Pros

Benefits are good pay if you work in the office you get free snacks.

Cons

I worked in the PL collections department, if you have heath issues they will seek to get rid of you, they do not work with you they say fix it in 30 days or we will let you go. Managers talk behind employees backs, even telling others about employees private heath issues.

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SoFi Response
4y
Hi there, and thank you for your review. We are sorry to hear your time at SoFi did not meet your expectations. That said - we do not seek to get rid of employees with health issues. We employ many employees with disabilities and we work with employees who request or evidence a need for accommodation on the appropriate accommodation based on their individual circumstances to ensure they are able to perform the essential functions of the job while taking care of their health. We do not have any sort of policy, practice or rule saying “fix it in 30 days or we let you go.” We work with individuals with performance issues individually to identify barriers to success and provide extensive coaching and opportunities to improve performance. Additionally, managers are trained to never discuss employees’ private health issues with others. Lastly, we have a highly trained benefits team that handles accommodation requests (not the manager) and engage a third party administrator to administer leaves of absence (again with no information provided to manager about the disability) to ensure we adhere to employee privacy laws. We wish you the best of luck, take care.

Explore other reviews about SoFi

5.0
30 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Great CEO, good growth opportunities and interesting work. Have worked at a lot of finance/fintechs, SoFi is the best by a long shot.

Cons

Benefits could be better, less competitive than other fintechs

2.0
6 Jun 2026
Recommend
CEO approval
Business outlook

Pros

You are only required to work from the office 1 day of the week and the rest from home. The Benefit package is great. The company has free snacks, fruits and drinks at the office and it provides the employees with lunch at least once a month while at the office.

Cons

You are literately a modern day slave with low pay and a tone of work. After a few months you have to get upskilled (more work) without any additional compensation. You are constantly evaluated: First call resolution is huge, the goal is for the member not to have to call back in at least a week. The company wants the call to last less than 5 minutes (or you get dinged). The company wants the members to respond to the surveys and if they don't it counts against you. if you go on chats, you will have to serve maneuver between two different once at the same time. You ONLY get a 30 minute lunch break and two 15 minute breaks. It is difficult to go to the restroom because while on the phones there is NO actual bathroom disposition and so you will get dinged and if it takes you longer than 5 minutes you get a message from intrudium informing you that you are out of adherence. The technology is the worse I have ever had to work with. It uses a program called Zscaler that is constantly disconnecting and when it does, it interrupts all of the other programs that are required to work with, in which case you have to inform WFM that you are having tech issues either by telephone or by sending a Workflow and hope it gets approved. While in training you are informed that you will only get paid up to 1 hr while having a tech issue. Workflows are huge and used for everything, including if you are suppose to clock out for the day but you are still on a call and it makes you go over 5 minutes (or you get dinged). Putting in for PTO or Sick Time is also not easy either, it's all about the companies needs so, hopefully you will get approved or maybe not. H.R. is only there a bit while you are hired and of course if you are let go but other than that, not sure what they do because there is no real connection.

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SoFi Response
6d
Hi there, thank you for leaving a review. We're sorry your experience didn't match your expectations and encourage you to reach out to glassdoor@sofi.org to discuss your review in more detail.
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