Long hours and low pay. But friendly and helpful team - Guest Relations Executive Sofitel Hotels Employee Review

3.0
13 Feb 2025
Recommend
CEO approval
Business outlook

Pros

Team is very friendly and willing to teach newer colleagues. Team will go out of their way to help you if you need.

Cons

Pay is below market rate. Turn over is high due to long hours and burn out especially during peak periods.

Explore other reviews about Sofitel Hotels

1.0
9 Jun 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

If you’re looking to push the absolute threshold of your mental health and see how much gaslighting you can endure on any given day, this is the place for you! It is truly a masterclass in psychological endurance—especially if you have any sort of family responsibilities or personal obligations outside of work.

Cons

For a company whose defining ethos is built on providing 'heartfelt care,' they sure do an interesting job of abandoning their explicit employee promise to ensure teams 'Enjoy & Feel Valued' the moment they manage to completely invert those words the moment an employee faces real-world challenges, substituting empathy with hostile isolation replacing support with systemic marginalization and retaliatory conduct.

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