Supportive Culture Undermined by Self-Serving Leadership at Solace - Sales Development Representative (SDR) Solace Employee Review

Great tech, good customer focus

niche tech and vertical field

Helping patients with their unmet care needs Great co-workers

AI is inconsistent, makes too many mistakes generating ICD codes and needs to be refreshed too many times to generate the note The queue feels like working on an assembly line, constant feeding patients to your schedule with little time to rest or go to the bathroom A high no show rate with no focus on improving this, just forcing more calls to try to fill the gaps from the no shows Awful platform especially the video component, makes it difficult to complete a visit Always changing how things are done, no input by staff until changes have happened and are going poorly Hiring too many people without having an efficient system, this will just be more turnover in the near future