5.0
9 Apr 2023
Former employee, less than 1 year
Montgomery, AL
Recommend
CEO approval
Business outlook
Pros
The job was 100% remote, and was online chat only, no taking calls. My co-workers were friendly and always happy to help each other. Management was also nice and kept us informed on any changes taking place. The pay was well above what most other customer service roles were paying at the time. If you worked Saturdays, it was a half-day, so you got two and a half days off each week. We were closed holidays, but they were not paid.
Cons
No PTO. In lieu of not offering PTO, your health insurance is paid for by the company. You do get a few days for sick leave, but it's not much. While not unique to this job, it is customer service and even if done by online chat, it can be very demanding with a high queue of people.