Managers have MAJOR favorites - Phone Agent Solix Employee Review

No benefits, and you work every holiday. Worst manager ego’s I have ever experienced. They come up with rules or call requirements on the spot, which cause you to score wrong. They will fail/write up a call if you say “and” instead of “but.” But it’s only done if they want to. You also get essentially no training for new programs, you find out the day before and are expected to pass the calls. You can’t ask the managers because they don’t know either