Pros
SonderMind from a high level makes a lot of sense and is an appealing business model for anyone who is interested in joining a company hitting at high growth. A majority of the people working there truly believe in the mission statement and what contributions they can make to impact the company. Benefits are great! People Operations definitely works as best as they can with what they have been given. The culture continues to keep things light through the difficult parts of the job.
Cons
Majority of C Suite has seen MASSIVE turnover. The CEO keeps his good friends in these leadership positions (with minimal experience) instead of looking to fill those positions with subject matter experts that are suited to take on the high growth pains the company is seeing. They continuously fail up. Once a manager leaves they promote interim managers from other departments (sales to success, data to support, marketing to community) who often times are new themselves and do not have a grasp on the business or how they can make a specific team successful. SonderMind releases communication publicly boasting "we value mental health and take it seriously, so we are going to tell our employees to take time off"... they left out the asterisk here and had actually communicated (internally, of course) that most non exempt employees, specifically in customer operations (billing, customer support, care coordination) have to work still, albeit the rest of the company would be out of office to "focus on their mental health". Even though my team was not on the receiving end of that, the decision that was made to ostracize those teams was pretty representative of what they prioritize ($$). It was VERY uncomfortable to see that department get blatantly disregarded and it seems like that was a common theme in the time I worked there. Nobody could bring this up in our all hands without being dismissed or censored. All in all, this company overworks and undervalues most of their employees if they are not well liked or within the circle of "the boys club".
