Pros
- Flexible Hours (I was able to complete schooling and switch my schedule around to fit each semester's hours) - Don't interact with anyone all day aside from occasional meetings with TAs - Once you get the Dragon program trained, it's easy sailing - Friendly TAs
Cons
- No advancement available. Your pay is your pay. Maybe one tiny raise by the end of year 1. All subsequent years, you're giving things like a free blanket and water bottle and random camping gear. Example: For Employee of the Year, I got a plaque with my name on it and a sandwich. Questions about a raise were met with offense. - When I had a fever of 102 and informed a TA, they told me I still needed to work (this was when everything was in person, so I had to come into the office). - Opportunities are available for full-time, but they're a first-come, first-served basis and you have to apply for it by going through an interview process with others. - If your headset breaks, they do not provide you with a new one unless you pay for it with your own money despite it being a mandatory requirement for the job. - Very high turnover. - You're on a call your ENTIRE shift aside from breaks with only a few seconds between calls for a break. I have jaw problems from all the talking I had to do for this job.