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Sorenson Communications

Engaged employer

Money over Employees - Customer Service Representative Sorenson Communications Employee Review

2.0
26 May 2025
Recommend
CEO approval
Business outlook

Pros

Clients were amazing to work with and almost always sweet.

Cons

They went from a good company to an awful one. Laid off employees in 3 states because they didn't want to pay a living wage. Customer Service job had nearly no training and the leads always had issues with how you do things. They were also making up rules on the fl that were not even legal or part of the companies protocol.

Explore other reviews about Sorenson Communications

5.0
15 Jun 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Flexible scheduling. Supportive admin. Incentives during peak times.

Cons

Low hours during the summer. Requires stamina.

3.0
24 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Can be flexible with the schedule Easy Work from home

Cons

Job is moving toward AI The new software is terrible to work with

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