Not what it seems - Front Desk SoulCycle Employee Review

3.0
17 Aug 2020
Recommend
CEO approval
Business outlook

Pros

You get to ride for free as well as being a friend for free to ride on a walk in basis, discounts on clothes, free shoe rental, parking reimbursement

Cons

They pay very little with very high expectations, no adequate training for everything you need to know. Their management doesn’t understand the difference between being a boss and a friend and will use that against you. They look down on anyone who needs to take a day off, and this is before covid times. Since the pandemic the company has gotten worse and they’ve kept employees in the dark while media headlines come out about them closing studios quietly but tell staff they can’t wait to open studios again. They have a high turnover rate cause good employees get burned out and leave and management is terrible. They would rather hire externally than promote within.

Explore other reviews about SoulCycle

5.0
27 Apr 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Fun environment, good people, ride for free

Cons

Lots of cleaning involved around the studio and bathrooms

4.0
16 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Great place to work with a friendly and supportive team. Everyone is approachable and willing to help, which makes onboarding and day-to-day work much easier. The work environment is collaborative, and management is generally flexible and understanding. Overall, it's a positive workplace where people genuinely want to see each other succeed for the most part.

Cons

While the immediate team was excellent, upper management often appeared disorganized. It was challenging to receive timely feedback on performance, and the review and compensation processes lacked clear communication and transparency.

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