4.0
18 Jan 2026
Current employee, more than 1 year
El Paso, TX
Recommend
CEO approval
Business outlook
Pros
Excellent training, Great benefits, including tuition reimbursement and health, dental and life insurance. Bonus pay for holidays. Free internet and cable. Additionally, if you're not scheduled to work on a holiday, you will still get paid for that day.
Cons
You have no say in your schedule for about the first 6 or so months. Very hard to be approved for time off if you work on the weekends. They are also very strict on attendance. Their grading system is AI based and can be hit or miss sometimes. There are times where your scores will suffer due to something another agent did on a customer's account.