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      Spectrum

      Engaged employer

      Spectrum reviews

      Retention Agents live in a well-compensated Purgatory - Retention Agent Spectrum Employee Review

      3.0
      4 Mar 2018
      Retention agent
      Recommend
      CEO approval
      Business outlook

      Pros

      Great Pay (minimum 40k, upper level 65k), Great benefits.

      Cons

      Repetitive, stressful, your time is micro managed, at times it seems management makes decisions that make your job much harder, and the computer systems fail often.

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      5.0
      17 Jun 2026
      Software engineer
      Recommend
      CEO approval
      Business outlook

      Pros

      Work life balance, teammates, technology

      Cons

      AI, bureaucracy, outdated hardware, webex trash

      5.0
      17 Sept 2019
      Human resources coordinator
      Recommend
      CEO approval
      Business outlook

      Pros

      Compensation, work life balance hours, benefits, fun environment that offers lots of learning and growth potential

      Cons

      Strict on dress code and professional appearance

      309
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