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      Spectrum

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      Spectrum reviews

      Unnecessary Pressure - Mobile Customer Service Representative Spectrum Employee Review

      3.0
      14 Oct 2020
      Mobile customer service representative
      Recommend
      CEO approval
      Business outlook

      Pros

      Great benefits and decent pay.

      Cons

      Metrics are slightly unrealistic and changes are being made unfortunately for capitalistic reasons and not for customer satisfaction. Upper management is trying to squeeze staff dry and experimenting on how much they can get out of one person as they can. Unfortunately, these changes affect customer satisfaction metrics and are encouraging poor ethics.

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      Spectrum Response
      5y
      We strive to provide high-quality products and services both to our customers and to our team. We will share your comments with our leadership team, who continue to develop strategies to support day-to-day operations.

      Explore other reviews about Spectrum

      5.0
      29 Jun 2026
      Field technician ii
      Recommend
      CEO approval
      Business outlook

      Pros

      Company Provides Tools and Vehicle, they put your through the training you need. Lots of room to move up and improve.

      Cons

      Days can be long, You will sometimes be sent over an hour away for jobs. You are not paid for your drive time to your first job or home from your last. You will have to repeat other techs that do not install according to company standards

      5.0
      17 Sept 2019
      Human resources coordinator
      Recommend
      CEO approval
      Business outlook

      Pros

      Compensation, work life balance hours, benefits, fun environment that offers lots of learning and growth potential

      Cons

      Strict on dress code and professional appearance

      309
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