Rewarding and supportive place to work - Digital Advice Line Counsellor Spectrum.Life Employee Review

5.0
6 Mar 2026
Recommend
CEO approval
Business outlook

Pros

Working as a Digital Advice Line Counsellor is very meaningful and rewarding. The role allows you to support people who may be going through difficult situations, which gives a strong sense of purpose. The team and my manager are really supportive

Cons

The role can be emotionally demanding at times, but support from colleagues helps manage this.

Explore other reviews about Spectrum.Life

5.0
9 Feb 2026
Recommend
CEO approval
Business outlook

Pros

I've worked here for a year and a half now and really enjoyed the experience as a counsellor. Its rewarding to help and understand so many people over this time too in the ways I can. The support from management and HR have always been available over any of my personal issues and professional ones where I've felt heard and seen, something i was apprehensive about as it is remote. Its not always easy but in counselling it rarely is, its always about how supported you are during those difficult times. I'm still looking forward to what comes next at Spectrum.Life as it always seems to have new possibilities on the horizon.

Cons

It can be challenging initially to find the balance between work and life outside, the biggest challenge just being internally from myself rather than work itself, on numerous occasions management have encouraged to switch off when finished and to take the breaks needed between clients. If starting at Spectrum.Life, always remember to facilitate self care too as its important for yourself and making sure that you stay comfortable and happy in your role.

7
3.0
26 May 2026
Recommend
CEO approval
Business outlook

Pros

Great employees on the ground that work exceptionally hard.

Cons

Cultural change and rushed growth.

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