Pros
Spokeo values its employees and tries to keep them on with cheap perks like catered lunch, unlimited snacks, and fun events at restaurants and bars. The health benefits are excellent, even for low-level customer service employees. The culture of the company is very positive and welcoming, so it's easy to make friends and feel like you're part of a business that really values you. The opportunity for overtime is great as well.
Cons
Spokeo wants to be a Google-level tech company, but is actually a rather sleazy site that markets itself unethically and bills people in a very deceitful way. Spokeo, like many other websites that provide the same service, markets itself as a complete background check/'is he cheating on you?'/contact information lookup service, but in reality, the quality of information that the Spokeo provides is terrible. The site makes its money by fooling people into starting $.99 "free trials," and then bills them ad nauseum without the customer's knowledge. Spokeo hides its billing terms and pricing information on the site, and the site makes no effort to remind customers that they have active service and are being billed monthly (sometimes for years). The web designers, marketers, and SEO team are very aware of what they are doing. The 'customer care team' exists to mitigate refunds and credit card charge-backs from the multitude of dissatisfied customers that call in daily. It is depressing to hear the same call 60 times a day while maintaining the at-work facade of a positive, engaged employee. Call center employees literally vomit from the stress and drink on the job to cope. This is not hyperbole or exaggeration. It is difficult to move up in the company to any meaningful degree. Promotion opportunities are rare, and when they pop-up, they offer a small pay increase with little value in improving your skills.
