Pros
The Mission - finding proper mental health care can be extremely difficult and cause its own mental health burdens. When the product is at its best, it's literally changing lives for the better. The onboarding process is pretty thorough and quickly introduces you to all the departments at Spring. The people I've worked with are great. They care about the mission, put effort and care into their work and strive to collaborate with one another. Leadership is encouraging (almost sometimes too much) and frankly, pretty transparent for a company at this stage. There are All-Hands and CEO AMA's every month where questions are taken and answered in front of the whole company. Culture of Acknowledging problems and working to fix them - Like any high growth startup, processes and systems that we're adequate 12 months ago are no longer able to keep up with the business. However, these issues are called out, often with a plan to fix them. I've worked at many places were doing so would be discouraged or a fix would be put off until the system breaks.
Cons
Explosive growth can put a significant strain on employees, systems, and processes alike. We need to excelerate hiring to ensure teams are properly staffed and match the growth of the business. We need to establish scaled processes now to ensure the growth doesn't break the company.