Pros
The two major blockers in the Consumer Group have exited. We're hopeful this marks the beginning of a better chapter. Despite the challenges, the Consumer working level still has many capable leaders who can deliver results. Unfortunately, weak strategic direction and favoritism at the top have hindered their effectiveness. Now, we're seeing early signs of revival—discussions are becoming more logical, and decisions are increasingly data-driven. The path ahead looks promising.
Cons
Some leaders who have yet to deliver results remain in key positions—but it's only a matter of time before they are identified. The consequences of past poor decisions by the leadership team—especially around the flawed IT transformation, the narrow shift to a SIM-only focus—will continue to burden the working level for years. The impact is still unfolding, and the organization must now confront these realities with clarity and accountability.