They actively did not clean their equipment - Customer Service Representative (CSR) Startek Employee Review

Constant Ear Infections due to both not providing cleaning equipment for headsets and the fact that there was no way to protect headphones from other CSRs from just exchanging them willy nilly. Also training was poor, they give a presentation explaining what to do, but there is no training on the technical aspect of the job like navigating the menus in order to make specific changes to a customer's account.