Unethical and Unfair Practices. They do not care about you. - Customer Service Associate Startek Employee Review

I was hired as a Remote Customer Service Associate/Representative for National Grid in New York. Unfortunately, the training provided was insufficient for practical job requirements, focusing more on fragmented information rather than comprehensive skills. Despite this, the trainer was patient and kind. For Juneteenth, a non-recognized paid holiday by the company, the team was verbally offered early paid voluntary leave by the trainer, approved by her manager. Initially it was going to be unpaid so I and many others who celebrate Juneteenth did not raise our hand. Once it was confirmed to be paid, I took the voluntary leave and left with more than half the team. Later that day after leaving, I resigned. In response to my resignation, the company falsely claimed that because it was not an approved holiday by the company, there was no approval for us to leave early paid. In other words, no one left for this paid leave and it never happened. The trainer had gained approval for it, yet I wasn't compensated, seemingly in retaliation for leaving. This experience highlighted to me that this company does not prioritize ethical practices, fairness, or trustworthiness. Despite seeking help from HR, I was met with gaslighting. It's clear that this is not a trustworthy or ethical place to work. I recommend finding a workplace where you are valued and treated with honesty and integrity.