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      Stefanini

      Engaged employer

      Stefanini reviews

      chaos - Service Delivery Manager Stefanini Employee Review

      1.0
      10 Aug 2016
      Service delivery manager
      Recommend
      CEO approval
      Business outlook

      Pros

      some really great, hard working, motivated individuals work for the company and are consistently trying their hardest to deliver quality service to the clients.

      Cons

      The entire organization is made up of silos of business units that ultimately do not work together or communicate. Sales will make a guarantee without discussing the feasibility of delivering that good or service with either the delivery manager or the business unit. They rely on CA tools heavily but their offshored development team is impossible to work with. The management of the tools business portion makes commitments that he never delivers on, or is abrasive at best with both the delivery team and the client. If you enjoy working twice as hard to accomplish simple tasks and consistently having to ask 20 different people the same question in hopes that one of them would be able to point you in the right direction- APPLY away. If you enjoy any type of structure and mature communication that happens with an organization that has been established for a few years, look any (and every)where else.

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      Stefanini Response
      9y
      Hello, and thank you for your honest review. It certainly seems like you took away a bad impression of Stefanini, and that is not something we take lightly. There are many concerning pieces to address in your review, so instead of responding to each of them individually here, I would like to encourage you to please contact me personally. I would truly like to speak with you on some of the things you claim. Know that Human Resources takes great care to follow all Federal laws. Also know that it is certainly not practice to have peers involved in terminations at all, and HR requests that we are present and well informed in all situations where the loss of an employee occurs. Your described situation does not mesh with our actual practices, so further discussion would be appreciated. Please do not hesitate to reach out to me directly at any time. My direct line is: 248.263.5662. Sincerely, Nick – Human Resources

      Explore other reviews about Stefanini

      3.0
      30 Jun 2026
      Tier 1 technical support
      Recommend
      CEO approval
      Business outlook

      Pros

      If you do a good job for a little over a year you can move into lots of great growth opportunities ServiceNow was very well configured for the scale it handled. I've since worked at places with SNOW that are much smaller scale environments and be less efficient. Depending on the desk you are assigned

      Cons

      It can very much be a slog depending what desk you're assigned. The shifts can go pretty late and they never pushed doing overnight to anyone that wasn't interested but having a 2-10 shift was rough on my social life and overall rhythm/mental health I was told to hold out until Dec/Jan on a shift change (asked for one in July) My training was pretty scattered. Sessions were pretty easily disrupted and kinda like a "oh and lets do this next, uh now that." That said in a support role you're gonna do most your learning with the training wheels off but a lot of on the fly learning for the SNHU project was staunch from how all the VMs, eBooks, courses, etc flowed. Another situationally dependent note but management was hard to get ahold of sometimes

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