Pros
When I joined it was great - smart people, really some of the best in the business in terms of strategy and really defined best practice. Was a great place to learn at the time, but very, very different place now...
Cons
Failed to grasp the opportunity - was one of the first content marketing agencies in the UK, before content marketing was even a thing. Now it's a thing and potentially big business, the agency bills itself as a 'social/digital content agency' - all its case studies on its site are from 4-5 yrs ago (the heyday). They failed to grasp the opportunity and rather than embrace tech or get more sophisticated in content marketing, made an about-turn into social content (all very 2009!) - it might excite the board ('oooh social media, I hear that's big these days') but it's gone backwards and doesn't attract the kind of big clients it used to. Could have been a great content marketing agency but no longer the leader it was - the right business in the wrong hands.