A great place to grow as a professional CSM - properly! - Customer Success Manager StoryStream Employee Review

Customers are fun to work with, as are non-management employees.

Product lacks lots of basic features. It’s a nice-to-have SaaS product, not a must-have like management think it is. Churn is seen a CS problem and not a company problem. Strategy and marketing direction changes on a quarterly basis. Customer licensing/pricing varies wildly, but expectation is to service customers the same. Poor pay transparency. Unrealistic commission targets. CS is more like customer support and firefighting, vs true customer success and value driving.

Amazing work-life balance: StoryStream truly understands the importance of maintaining a healthy work-life balance. Supportive of remote work: The company has been incredibly supportive of working remotely, especially during critical times, ensuring that employees have the flexibility they need. Continuous learning opportunities: Every day feels new and exciting with numerous opportunities to learn and grow professionally.

Employees are a bit underpaid. But it's important to note that despite the lower pay, employees are not undervalued and their contributions are recognized and appreciated.