30 Mar 2022
StudyGate Response
4yHi there, thank you for your feedback. We are committed to providing great earnings opportunities for our tutors as well as a supportive environment for them to thrive. There are a lot of false statements in this review and some partial truths too. I'd like to go through some of them 1 by 1 to set the record straight. StudyGate is not a one-man show site. Although I, Jacob, spend the majority of the time managing the site, there are other developers and administrators on the team. My main job is to recruit and enforce the refund policy, it's a very simple document: https://www.studygate.com/refund-policy. It's really important to be aware of the document if you choose to work on StudyGate. Next comment: the management will always side with the client when a dispute is raised. This is untrue. StudyGate guarantees payment for work delivered on-time, accurately, and completely. If students abuse the system, StudyGate will make it right for the tutor. Next comment: the management can close your account anytime, forfeit your earnings no matter the amount. We prefer to avoid this outcome if at all possible. The more common outcome is a delayed payout of 30-45 days after the account is closed. For more information: https://www.studygate.com/tutor-help-center/knowledgebase/warnings-and-suspensions/ Next comment: the number of cancellations and refunds are limited to 3. This is untrue, I'm not sure where you got this number, but we do offer multiple chances to talented tutors. Please keep in mind that refunds and cancellations don't just damage the tutor reputation, but the platform reputation. We're in the business of keeping customers happy. Next comment: you only get one subject per account. This is false: https://www.studygate.com/tutor-help-center/faq/tutor-faq/subject-approval/ If you are qualified we will issue additional subjects. As a tutor, it's your job to manage questions you are competent to assist with. With this strategy, there's very little work to worry about. We also have a dedicated tutor help center with lots of information for succeeding in this work: https://www.studygate.com/tutor-help-center/ Overall, please keep in mind that StudyGate answers to clients just like the tutors do. If tutors meet the standards set on the site, the experience will be profitable and lengthy. If tutors do not read the help center content and engage in work that does not reflect their area of expertise, I'd advise looking elsewhere for work. If you have further comments you would like to share or have a pending payment on a closed account that needs to be issued, I can be reached at jacobh@studygate.com to give you a timeframe for processing that. Thank you again for your feedback. We wish you well in your future work endeavors.