Awful company to work for - Call Center Representative Sun Life Employee Review

1.0
14 Jul 2017
Recommend
CEO approval
Business outlook

Pros

Decent pay and lots of room to move between positions. Female dominant workplace.

Cons

Dishonest when hiring upon what to expect shift wise (for the call centre). Very gossipy, high-school drama like environment. Masculine men will not last long; they will fire you for absolutely nothing. High levels of stress leave among employees and mandatory overtime. But what did I expect from an insurance company...they don't care about their employees at all. They are always hiring because they are always firing too. Tenured employees take drastic pay cuts to leave to work elsewhere.

Explore other reviews about Sun Life

5.0
4 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Great company with excellent benefits. Training and support was outstanding. This was remote work filing disability claims. The job was great.

Cons

Contract with VOYA ended and was not rehired with VOYA

2.0
30 May 2026
Recommend
CEO approval
Business outlook

Pros

Holidays off, okay pay, cross train in other areas that are needed

Cons

Managers, doesn’t keep advancement promises, always mentioning room for growth but when the opportunity presents itself they have an excuse for why right now is not a good time to move. Adds training for other departments that are short staffed but don’t compensate for all the different departments calls you are taking. Trying to take PTO is a pain, there are plenty employees so there should be no issues with taking time off

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