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      Sun Life

      Engaged employer

      Sun Life reviews

      Customer Service Representative - Customer Service Representative Sun Life Employee Review

      4.0
      22 Dec 2017
      Customer service representative
      Recommend
      CEO approval
      Business outlook

      Pros

      Sunlife invests in its employees with great training, compassionate coaching, and strong management. The company itself is well-respected with an outlook to the future providing excellent products and services to clients.

      Cons

      You can be pigeonholed in your function while the company hires new employees for managerial type jobs, especially if you're hired to work at the call centre.

      Explore other reviews about Sun Life

      5.0
      28 Oct 2025
      Director
      Recommend
      CEO approval
      Business outlook

      Pros

      Work Life Balance, Salary, Benefits

      Cons

      Communication channels are ineffective at times.

      2.0
      25 Jun 2026
      Senior manager
      Recommend
      CEO approval
      Business outlook

      Pros

      Sun Life provides competitive benefits, remote work opportunities, and the chance to work alongside knowledgeable professionals. The company offers strong learning opportunities within the disability and leave management space.

      Cons

      Staffing reductions and increasing workloads have made it difficult for some teams to maintain service levels while preserving employee well-being. Leadership communication and support can vary by department.

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