decent place to work but too much stress - Customer Services Representative Sun Life Employee Review

2.0
20 Feb 2015
Recommend
CEO approval
Business outlook

Pros

decent salary, competitive with the market decent benefits gym membership

Cons

hard to move up stressful environment

Explore other reviews about Sun Life

5.0
28 Oct 2025
Recommend
CEO approval
Business outlook

Pros

Work Life Balance, Salary, Benefits

Cons

Communication channels are ineffective at times.

2.0
25 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Sun Life provides competitive benefits, remote work opportunities, and the chance to work alongside knowledgeable professionals. The company offers strong learning opportunities within the disability and leave management space.

Cons

Staffing reductions and increasing workloads have made it difficult for some teams to maintain service levels while preserving employee well-being. Leadership communication and support can vary by department.

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