Pros
Flexible work schedule with remote setup. Meaningful opportunity to support people in need. Good training resources at the beginning. Role develops empathy and listening skills. Gratifying to make a direct impact in crises.
Cons
I was terminated unfairly despite following the spirit of protocol. The cited reason was that I didn’t ask the exact “danger” question, but the member had already clarified they were experiencing flashbacks, not current danger. I repeatedly asked if the person they feared was present, and they confirmed no. I supported them through a panic attack linked to trauma flashbacks, and they were grateful for the help. Instead of acknowledging that, management terminated me without a chance to explain, despite assurances that moderators can explain before being removed. There is no appeal process, and for a mental health company, the lack of compassion and fairness left me more harmed than supported.