No Integrity & Incompetent Management - Revenue Cycle Manager Surgical Notes Employee Review

1.0
8 Jun 2023
Recommend
CEO approval
Business outlook

Pros

100% remote opportunity to work from home

Cons

The EVP is incompetent and has no idea what she's doing. The turnover edge rate has drastically increased over the last 6 months. The pay is not competitive and you only average 3-4% pay increases a year. Teams are understaffed across the board. The newly implemented training program is a joke! HR is useless! This place sets you up to fail & fires/denotes you when you do or speak up for help! JUST DON'T DO IT!!! Everyone is looking for a new job! This place will fold in a year or less! Abandon the sinking ship!

avatar
Surgical Notes Response
2y
Thank you for taking the time to leave a review. We are happy to see that you are enjoying a 100% remote work from home opportunity. We are very proud of the training program that our Learning and Development team has created for our Revenue Cycle Representatives. In addition to new team members that have had positive experiences, we have also received great feedback from current team members who appreciated the opportunity to further improve the understanding of the revenue cycle processes. Our compensation and benefits are aligned with the industry and is reviewed yearly utilizing industry data. Additionally, the EVP has a highly regarded background in Revenue Cycle with the desire to ensure every team member has the opportunity to succeed. The Talent Acquisition team responsible for screening potential employees also meets with the management team yearly to ensure we are finding team members who can be successful in their career at Surgical Notes. Our monthly turnover in RCM did increase to 8% in March, but has been much lower at 3% since then. Please feel free to reach out to Human Resources at HR@surgicalnotes.com regarding your concerns within the department or to further collaborate with the Talent Acquisition team for feedback on better screening potential team members.

Explore other reviews about Surgical Notes

5.0
1 Mar 2025
Recommend
CEO approval
Business outlook

Pros

Teamwork, Empathy, Support, Friendship, Growth, are only a few words that reminds me of working at Surgical Notes. I enjoyed the entire 17 yrs!

Cons

The doors to the Dallas office were closed.

1.0
1 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Remote work is the only pro

Cons

The micro management is awful even at the director level. The turnover is high. Pay is low. The staff is unhappy. The clients are unhappy. The systems are outdated. The employees are so overwhelmed and overworked and no one receives training.

See reviews by: Helpful|Rating|Date|All