Sutter Health Plus: Completely backwards organization - Account Executive Sutter Health Employee Review

2.0
18 Jun 2021
Recommend
CEO approval
Business outlook

Pros

Non-profit health plan, so there isn't as much extreme pressure to sell - they are OK if you miss your numbers one year as long as you hit it most years.

Cons

Operations basically runs the entire company and looks down on Sales, even though the Sales department's success is the only reason the rest of the organization has been largely exempt from the recent layoffs. But they still act as though salespeople are the red-headed step children. It's a classic "tail wagging the dog" situation. Marketing in particular is completely useless and utterly untalented. There is no creativity in SHP's marketing team and they seem to actively work against the sales team's ideas. 90% of the company is just there for a paycheck and want to maintain the status quo. So many good employees have left this company because of this backwards culture. The loudest voices win out at SHP. If you want work at an innovative, forward-looking company with passionate people, SHP is not it.

Explore other reviews about Sutter Health

5.0
26 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Enjoy my team,, they work together alot

Cons

It’s far from my home

3.0
11 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Leadership trainings, conferences, educational opportunities, Senior leadership seems to respond to employee feedback, Great organizational transparency and clarity around goals and direction, Front-line leadership receiving recognition more often, Fair (not amazing) compensation and benefits overall, Organization seems to be healthy and growing which is encouraging for job security and retention.

Cons

Unsustainable front-line leadership expectations, responsibilities, and tasks without providing support from supervisors or assistant managers specifically in San Francisco campuses, High burnout risk among front-line leaders which is continuing to increase, Growing list of contradicting or conflicting priorities. Patient experience scores have improved greatly in SF but patient quality/safety and employee satisfaction has become the apparent cost of that, Very unreasonable span of control for front-line leaders, i.e. way too many direct reports, Meeting metrics and KPIs at all costs is the message being received. Front-line leaders are left scrambling to reach the data points (regardless of the methods), to get there. In other words, we might be meeting the metrics and KPIs on paper, but that doesn’t necessarily mean the real purpose or reason behind those metrics is being performed. We’re just desperate to keep our jobs, The leadership culture in the last 6-9 months has shifted towards motivation through fear. Fear of losing our jobs or bonuses rather than motivation by providing actual daily support in doing our jobs and genuine concern and encouragement to succeed.

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