Pros
Office Culture: About 98% of the Customer Service floor staff have no actual knowledge about what they are selling. For a company who supposedly specializes in swimwear the most common sports knowledge Customer Service staff has is for Baseball, Football, etc. Senior employee's will advise new hires to 'do what I do... just fake it' if you have any serious product questions. Management: The current management are actually all former floor staff with no real or previous managerial or supervisory experience. Managers encourage you to be independent for this very reason. It does not build trust in a company when new employees come in with more supervisory experience than the established management and supervisory team. Call Center/Office Space: You do have a large space to yourself. Computers are outdated and supplies are beyond basic for serious call center work. Chairs are beyond useless. When working in a call center back support is as basic a need as air. and the chairs here are broken, damaged and worn. Twice a week catered meals: If you like humus and very rare cooked meat you will enjoy this. Benefits: Basic coverage options. Wages: $2.00 over the San Jose minimum of $10.00. Holiday Party: A very fun event and management provides you with a yearly assortment of gifts. What can be very scary is after the party employees will be heard asking how quick they can sell the items online or pawn for cash. Exercise class's and health focused events: Company does provide various 'health' events. You are expected to take these class's off the clock or during your lunch period. Recently, company had a event were employee's were encouraged to walk for exercise. The problem with that is Customer Service staff are not allowed to leave their cubicles so the majority could not take part as other staff who had free access to walk around the company office.
Cons
Leadership lack any real knowledge on how to lead others or supervise. Which has caused a lack of respect in the eyes of floor staff seeking assistance. Leadership say they encourage independence but will then not educate employee's fully on company polices or department 'rules'. This leads to some employee's being left wanting for decent support to do their jobs properly. Employee cliques have existed and flourished under the current supervisory and management since all the good supervisory and leadership left around 2012. Those in the popular cliques are given a wide berth to break company rules as they see fit and supervisors work diligently to protect them. These same groups will provide misinformation and harass employees they feel threaten their protected status. Growth: Practically non-existent within the company.. Most employees tend to leave for other companies within a year as raises do not happen. Human Resources: They encourage approaching them with concerns but this is a sad ruse. Human Resources works for the company and not the employee so they will assist management in creating a case for your dismissal when told to.