Poor Management / No Empathy - Support Staff Swoop Employee Review

Thank you for sharing your feedback and we recognise that it reflects your experience. However, it's essential to outline the core principles of our business environment, which may not suit everyone. Our company values high standards, positive contributions, and continuous improvement. We acknowledge that there may have been gaps in management support, and we are committed to enhancing our leadership training to better support our team. Regarding compensation, we strive to align rewards with individual performance and company success. It is unfortunate if this has not been your experience. We continuously communicate our compensation process and how it is linked to performance expectations and to our ways of working at Swoop. As for HR practices, we aim for a department that embodies support, integrity, and fairness. It is crucial to understand that underperformance and mediocrity are not compatible with our dynamic and thriving culture. We value employees who meet high standards and contribute positively to our work environment. Performance issues are addressed immediately to maintain the excellence we strive for. While we are committed to addressing these concerns, we also expect a mutual commitment to our values and standards. Our business environment is designed for those who are willing to uphold and contribute to a culture of excellence. Thank you for your understanding.