Pros
Entry level to level 5 Techs work well together and support each other, solid people, can’t say the same for management and HR, they can be cut throat.
Cons
Management/ HR act like they are untouchable (which they are) and the techs are peasants that do all the hard work to make the company money. If a tech calls out due to sickness/ family emergency, there is a point system used even if you have the sick/pto time to use. You hit too many points they will fire you. Meanwhile management will call out whenever they want to (night before/day of) and acquire no points because they are salary and just say they might work from home, and leave the team abandoned, no points go on their records. HR gets involved and management will not stand up for you even though HR has no idea who you are, just a number in their system.