Poorly managed, penny pinching, deceptive company. - Direct Sales Representative TDS Employee Review

1.0
20 May 2020
Recommend
CEO approval
Business outlook

Pros

You get to set your own hours and work when you think it most advantageous. When sales are good, you can make some good money in a short amount of time. I liked the autonomy of this position, and the fact that I wasn't stuck in an office all day. I worked with lots of good people internally at this company.

Cons

TDS does not appreciate its sales force - every year was a fight with senior leadership to not get taken advantage of. Any decent company who understands the value of a sales team will find ways to incentivize their sales reps, but not TDS - each year, there was less and less value in the position. Each year, more would be taken away. This is, of course, contraindicated if one wants to inspire a sales team to greater achievement. Poor top-down leadership. They would enforce rules that affect the rep's paycheck that would give the company every advantage in finding ways to cut commission payouts. They would rigidly hold to their rules, claiming that they had to be consistent for the sake of legality, but really it just helped them save money, because there are SO MANY things that can, through no fault of the sales rep, go wrong because someone else failed to do their job, or the system itself is flawed because it is not automated, but rather, based upon actual humans having to remember to click this or that, and check a box here or there. Which brings up the other issue, and a great irony - for a tech company, TDS is beyond reluctant to invest in technology. Their systems are archaic and totally outdated. Multiple platforms that are spreadsheet based and are not compatible with other platforms. We had NO CRM tool!! How is that even acceptable in a modern sales force? Oh, they had a spreadsheet all right...but a spreadsheet is NOT a CRM. And it didn't matter how many times we explained this to management, they just couldn't understand what the problem was. They are so behind the times, it's not even funny. They are total penny pinchers - they would sacrifice millions in potential business to save a few grand up front, I'm sure of it. Totally myopic in their vision. "Poor execution" when it comes to deploying new service in new markets would be putting it mildly. They would have our team going door to door, having us believe that customers would have their service up and running within 5 or 6 months, and to "sign up now"! And then, in town after town after town, they would fail to deliver. Then customers would cancel because they'd been waiting for service for so long, and TDS would charge the sales rep back for the canceled order! So in other words, we would make the sale, but wouldn't get paid for it because TDS failed to deliver the goods. So we got punished for their failure. It was beyond absurd. Highly unethical (which I pointed out to their abysmal failure of a VP), and, I suspect, rather illegal.

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5.0
10 Sept 2025
Recommend
CEO approval
Business outlook

Pros

Flexible and open to new possibilities.

Cons

Telecom is a very rigid industry with strict regulations

1.0
29 Jan 2026
Recommend
CEO approval
Business outlook

Pros

Entry level to level 5 Techs work well together and support each other, solid people, can’t say the same for management and HR, they can be cut throat.

Cons

Management/ HR act like they are untouchable (which they are) and the techs are peasants that do all the hard work to make the company money. If a tech calls out due to sickness/ family emergency, there is a point system used even if you have the sick/pto time to use. You hit too many points they will fire you. Meanwhile management will call out whenever they want to (night before/day of) and acquire no points because they are salary and just say they might work from home, and leave the team abandoned, no points go on their records. HR gets involved and management will not stand up for you even though HR has no idea who you are, just a number in their system.

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