The pay is not worth the stress. - Travel Counselor TELUS Digital Employee Review

1.0
26 Mar 2026
Recommend
CEO approval
Business outlook

Pros

Decent benefits, great co-workers, otherwise meh

Cons

It's an American Sweatshop. Full stop. You will never make ends meet in this economy if you work at Telus. Accept it. Micromanagement about unrealistic KPI's is a daily thing. The stress of the job does not justify the awful pay, filthy facilities, no loyalty to long-time employees, no maternity leave, and no vacations. Sure you get Perfect Attendance Days, but even if you had perfect attendance, adherance and everything else, you only get a single DAY every quarter. Pathetic. Telus is where careers go to die. It's the place you work when you are desperate and don't have any other offers.

Explore other reviews about TELUS Digital

5.0
5 Jun 2026
Recommend
CEO approval
Business outlook

Pros

remote job that pays well, provides all equipment, and had benefits. The whole process of getting hired was an ease and they have overtime available. Sr advisors were nice and flexible if you have kids and appointments. i worked 2 months postpartum

Cons

Lack of social interaction, There's a lot of terminology and scripts you have to learn and you have to really apply yourself mentally. you are graded on each call for staying on script and all aspects of the workflow.

4.0
27 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Company culture is very relaxed and laid back. The people who work here build some of the best products for the biggest clients in the world. Bar-none, I’ve never worked with more intelligent and passionate people ever. There is pride in efficiency, quality, and so much more.

Cons

Management is very… out of touch? Not at their own fault to be clear, but out of business processes. It’s difficult for them to grow and promote employees because they’re constantly shifted from one team to the next. The pay is “Meh” at best, and nowhere near the industry standard, but it is safe.

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