Don’t do it - Customer Support Specialist TELUS Digital Employee Review

1.0
25 Oct 2020
Recommend
CEO approval
Business outlook

Pros

Money. Temporary work from home due to COVID-19.

Cons

Training is terrible- doesn’t prepare you for anything. They did not provide a script or allow us to listen to recorded calls. Just had to make it up as we went. Extremely strict on timing. If you begin at 9am you better be ready to take calls at 8.59 because if you are even 30 secs late, you are penalised. You receive only 30 mins break which is more like 25 due to needing to sign in early to not even be 10 secs late.

Explore other reviews about TELUS Digital

5.0
9 May 2026
Recommend
CEO approval
Business outlook

Pros

They offer a flexible schedule.

Cons

There aren't any downsides to this job.

4.0
27 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Company culture is very relaxed and laid back. The people who work here build some of the best products for the biggest clients in the world. Bar-none, I’ve never worked with more intelligent and passionate people ever. There is pride in efficiency, quality, and so much more.

Cons

Management is very… out of touch? Not at their own fault to be clear, but out of business processes. It’s difficult for them to grow and promote employees because they’re constantly shifted from one team to the next. The pay is “Meh” at best, and nowhere near the industry standard, but it is safe.

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