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      Regarding My Four Months Stay In The Teleperformance - Inbound Customer Service Representative TP Employee Review

      3.0
      15 May 2017
      Inbound customer service representative
      Recommend
      CEO approval
      Business outlook

      Pros

      In the period of training like product orientation and English communication, you will get familiarized with the American culture. You will learn the abbreviation of the states. And, the way how you communicate with the Americans by calling them their first name. During the product orientation, you would be enhanced to use the apps. So in the on hands training in the production, you would not be disoriented while doing your job.

      Cons

      On the second product orientation training, it is called the upgrade. In my case is the trainer has strict rules like no notebooks would be used to take down notes. So, there are different types of learner, and different types of adaptation during the training period. So, it is very hard to adjust from that type of situation. So either the trainee would decide to flee or to fight ahead for the success of his career goal.

      avatar
      TP Response
      9y
      Thank you for the positive feedback. We definitely make sure our employees are trained and equipped with the skills needed for their job so that they could be productive and efficient at work. All the best!

      Explore other reviews about TP

      5.0
      2 Jun 2026
      Operations customer expert
      Recommend
      CEO approval
      Business outlook

      Pros

      Training is very helpful to employees

      Cons

      There is nothing bad about this company.

      avatar
      TP Response
      1d
      Thank you for your positive feedback! We're glad you're enjoying your experience with us and appreciate your ongoing contributions to the team.
      5.0
      10 Apr 2026
      Ac advisor
      Recommend
      CEO approval
      Business outlook

      Pros

      All the OT you want, whenever you want. I easily do 6-10/hrs a week (can do up to 20), which adds another 20k to my income. With an option to be paid EVERY day. Tons of opportunities if you’re on the right LOB.

      Cons

      It redefines “high call volume”. Expect back to back calls all day. They do schedule plenty of OFF phone time for regular meetings, coaching and training. If you enroll in one of their upskill programs, they give you 45min 2x a week to work toward the certification that you choose.

      1
      avatar
      TP Response
      1mo
      We appreciate your kind words and are thrilled to hear that you're happy here. Your feedback helps us continue to improve and grow.
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