Pros
Relatively easy work that involves answering inbound phone calls as a customer service representative, replying to emails or answering online chats for your department's contracted company. There is a great amount of leniency from management and quality assurance in relation to your productivity and professionalism. The company hires new employees quickly. They offered remote work-from-home opportunities once the pandemic hit.
Cons
The general annoyances of customer service work; awful customers, mostly. The pay is relatively low and doesn't increase by much upon promotion ($11/hr as a Tier 1, $12/hr as a Supervisor in my experience). There is a high turnover rate so your department will struggle with its workload, increasing your stress. There is a waiting period to begin work since new hires are trained in bulk classes.