1.0
28 Nov 2014
Former employee, more than 1 year
Bangor, Northern Ireland
Recommend
CEO approval
Business outlook
Pros
Some nice people on the call floor.
Cons
Managers aren't the brightest and can have a bad attitude. Shift pattern was bad, working to 11pm then in next morning at 8am. They had an attitude towards you if you didn't agree to overtime. The work is highly repetitive, mentally exhausting and essentially mental torture. Not convinced there is an HR department given some of the things said on the call floor and the way staff behaved victimising CSAs because of personal dislikes. Incentives were pathetic - e.g. four cans of cider or a packet of crisps. Humiliating to a degree. Ridiculous targets put into the calls. Not worth the stress or the poor pay.
TP Response
4yPlease share the details of your concern at http://bit.ly/TPHR-newform. Thank you!