This is NOT a company you want to stay with... - Technical Support Agent TP Employee Review

2.0
23 Dec 2014
Recommend
CEO approval
Business outlook

Pros

The only 2 PROs with this company are: 1. They will hire anyone - no experience needed. You only need to survive thru the training and pass the tests, and 2. They have some accounts that are Work At Home positions

Cons

I don't think there is enough room here to post all the CONs... The Management lacks any type of managerial skills. All they care about is stats and money. They are basically number crunchers and have no ability to balance goals and people. Favoritism is everywhere. Turnover is horrendous. Human Resources don't have a clue what they are doing. If there's a way to mess up your vacation, hours or pay, they will find it - Want to take a vacation? Sorry, denied. Try reaching either, by phone/email and you can't - they either ignore you and let phone calls go to Voice Mail - never calling you back. Or, they tell you they 'didn't receive' your emails. When you go there in person, they refuse to see you because you don't have an appointment. The absolutely WORST part about this job is the PAY - it might be OK for a high schooler, but don't plan on making a career here. The measly 50cent raises that come once a year are easily forgotten and if you don't stay on top of it, they will pass you up entirely. At times, we've had to wait 3 months or more for them to go back and apply that raise - just goes to show you how little they care about the people and how disorganized and clueless they are... To sum it up.. if you have no experience, and are only looking for a stepping stone, this job would be OK for you. But don't plan on staying long - you will be overworked and underpaid - use them, like they are using you. Then leave - there are many better opportunities out there!

Explore other reviews about TP

5.0
14 Jun 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

The staff environment on my campaign is great. The benefits are amazing and this is somewhere i want to grow in.

Cons

I don’t have any cons as of yet

3.0
4 Jun 2026
Recommend
CEO approval
Business outlook

Pros

The hiring process was quick and efficient. During onboarding for my initial position, the equipment arrived on time and setup was straightforward. As a seasonal Medicare Sales Agent working through a third-party vendor, I appreciated the opportunity to gain industry experience. While my role was limited due to the seasonal nature of the position, it strengthened my customer service, sales, and communication skills. It increased my interest in pursuing a long-term career in healthcare and insurance.

Cons

Transitioning to a new role within the company was extremely frustrating. After my seasonal assignment ended, I spent approximately five months attempting to move into another campaign. I accepted a position in December and attended multiple technical checks, but the equipment issues were never resolved. Rather than providing updated equipment, repeated attempts were made to use older equipment that was not functioning properly. Because I was still tied to the pending position, I was unable to apply for other opportunities within the company until the role was officially closed and the equipment returned. After several technical checks went unresolved, I ultimately decided to stop pursuing additional roles with the company.

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TP Response
15h
We apologize for any negative experiences you had during your time with us. Please get in touch with us at 1-877-877-3944 or email us at LetsConnect@Teleperformance.com so we can address any lingering issues.
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