Pros
Training was 9 weeks long and was a paid training! $9.75/hr for training and after that it goes up to $10.75/hr! Training can be intense but if you are someone that can learn or ask questions to find the answer, you will do great! After training, you become an actual agent. The fastest way to move up is making sure your attendance is spot on and listen to your supervisor's during coaching times. They are there to help you.
Cons
Some challenges are to keep a positive attitude even when you have a few bad customers. Communication should be worked on as well.