my experience was not too great - Sales Representative TP Employee Review

2.0
12 Dec 2022
Recommend
CEO approval
Business outlook

Pros

-I expected to get knowledge about Google Ads. And I've heared in some positions you really do. --In my department I did not learn that much about it unfortunately, but at least some basic knowledge -Depending on the project/ department, you work at, there can be a good vibe and you have the chance to meet new people (colleagues), international environment -no overtime, you work the hours that are written down in your contract

Cons

-the tasks in this job were different then they explained in the job interview -if you do not reach the bonus (and not everyone does) the salary is too low for what you are doing and the hours you are working -pressure, mikromanagement (they record all of your calls, looking at the amount of time you spend on the phone etc. Might be normal for a Call Center but I felt like there was too much control) -no flexibility, working hours from 9 to 6 -you can not really reach HR, only via message and often they do not reply at all or do not give you a helpful reply, I never worked in a company before where is no option to speak to HR on the phone or get a contact from a real person -Take care of your payslip, it happens that teleperformance takes the wrong amount of taxes from your salary. Or even worse it happens in some cases that people get paid the wrong salary and it can take weeks or months to get the money back -shedule of one week office, one week homeoffice - could be more homeoffice in my opinion -If you work for the Google Project be aware of that its not possible to reach their customer service, actually a technical support does not exist, so you have to deal with a lot of complaints and there is not really a way to offer a solution

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TP Response
3y
Hello! Thank you for taking the time to write your review. We currently have different channels to contact Human Resources directly and to update the data regarding IRPF. However, if you have any questions regarding this issue, please contact employeeexperience.tpspain@es.teleperformance.com. Thanks to your comment, we will continue to improve.

Explore other reviews about TP

5.0
26 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Very accomplishing environment, I enjoyed speaking with customers.

Cons

Calls are back to back and you have to meet all metrics.

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TP Response
4d
We appreciate your kind words and are thrilled to hear that you're happy here. Your feedback helps us continue to improve and grow.
3.0
16 Jun 2026
Recommend
CEO approval
Business outlook

Pros

For the most part, I have an open availability. I do however, like not having to work on Sundays. Some campains allow for a 1 hour lunch break. The hiring process was fairly easy. Your equipment is provided. There is opportunity for advancement. They are helpful when it comes to license renewal. Calls are back to back which for me seems to make time go faster. Flexibly as to when you want to take your lunch break. You have to opportunity to assist people without having to feel it was rushed. Off all major holidays.

Cons

Rushed training that may leave some questions unanswered. I feel like I had to figure things out on my own. Getting the assistance you need to help a client took longer than it should, especially when the client is on on hold, waiting for your response. At times some trainers seem to be unprepared for the roll they have taken. Calls are frequently monitored. Not much time between calls. It can take too long to transition from on campain to the next after the project has ended.

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TP Response
4d
We appreciate your honest review. Your insights are valuable to us as we strive to improve. Please reach out to us at 1-877-877-3944 or email us at LetsConnect@Teleperformance.com if you have any specific suggestions or concerns.
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