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      Changes would be nice - Customer Service Representative (CSR) TP Employee Review

      2.0
      19 Mar 2025
      Customer service representative (csr)
      Recommend
      CEO approval
      Business outlook

      Pros

      With the gm contract there's bonuses in the sales and there's a good training team and knowledgeable management team.

      Cons

      It's more important for you to be available for calls than it is for you to feel available for calls. You have to go straight to available when you log in. Theres no time to get your script, plan details, resources or review company communication, emails and quality scores on a daily basis. They are more concern with you being in available than you being prepared for the day or the call. they boot you out of nesting into production without any real support. you're required to know the system when you get to nesting after training even though the training is not on the system. pay sucks even though you can qualify for bonuses but that's not until 2 months out of nesting, so you have to suffer with the crappy hourly pay during training, nesting and the first 2 months of training. there should be split shifts and part time shifts available, not just full-time options. Also, you should be entitled to one weekend day off. schedules should be built with that in mind because people do have kids, and they would like to spend time with their kids while adhering to their schedule.

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      TP Response
      1y
      We're committed to improving and are sorry to hear about your experience. Please reach out to us at 1-877-877-3944 or email us at LetsConnect@Teleperformance.com to discuss how we can address your concerns.

      Explore other reviews about TP

      5.0
      16 Jun 2026
      Operations customer expert i
      Recommend
      CEO approval
      Business outlook

      Pros

      Remote positions available, work from home, interview process great training, schedule options, Daily Pay

      Cons

      No cons at this time with 9 months of employment.

      3.0
      16 Jun 2026
      Customer service expert i
      Recommend
      CEO approval
      Business outlook

      Pros

      For the most part, I have an open availability. I do however, like not having to work on Sundays. Some campains allow for a 1 hour lunch break. The hiring process was fairly easy. Your equipment is provided. There is opportunity for advancement. They are helpful when it comes to license renewal. Calls are back to back which for me seems to make time go faster. Flexibly as to when you want to take your lunch break. You have to opportunity to assist people without having to feel it was rushed. Off all major holidays.

      Cons

      Rushed training that may leave some questions unanswered. I feel like I had to figure things out on my own. Getting the assistance you need to help a client took longer than it should, especially when the client is on on hold, waiting for your response. At times some trainers seem to be unprepared for the roll they have taken. Calls are frequently monitored. Not much time between calls. It can take too long to transition from on campain to the next after the project has ended.

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