Pros
I enjoyed the training that was offered to new hires because it was taught by an individual with an impressive résumé who has had a lot of experience in law enforcement and a unique perspective on the topics covered. Plus, his presentations were humourous and informative. The starting pay is a bit higher than other private security firms, starting at $12.00 - $13.00 an hour. My experience as an unarmed protection officer could be described as laid-back with loads of downtime. This is due to the fact that most unarmed sites were corporate office buildings that honestly only needed an officer on site to make sure the building doesn't flood or catch on fire. This job would be great for college students because you can get a lot of work done at these unarmed sites. Armed sites are different because most of the time they are various bank branches that require full attention by the officer. I also had mostly positive experiences with management both in the office and in the field. Most supervisors cared about their employees and did their best to accommodate for various time-off requests and schedule changes. On a side note, I liked the look of the uniform because it was very similar to a police uniform and people would more than likely mistake you as a police officer rather than a security officer.
Cons
In my experience there were a few minor annoyances from working for TSM. Communication among management seemed to be lacking at times because information would not be passed down to other managerial staff and site supervisors. For instance, I told one supervisor about my vacation plans and was approved and a different supervisor did not know of my vacation plans and was surprised they didn't hear about it. One of the major annoyances I had with TSM was when they had made the decision to move me to a different site without my knowledge or consent. I understand that changing sites is a part of the industry, but a little heads up would have been nice. Most of my experiences with site supervisors were positive. However, I had the misfortune of having a bad site supervisor for a moment. This site supervisor had been promoted to supervisor only after being with the company for a total of 2 weeks while not having any previous security experience. I suspect that it is due to being engaged to a long-time TSM employee. This site supervisor also acted as if they were a gift to mankind and that their spoken word was law. They took great offense when I pointed out that working from 12:00 AM to 9:00 AM was 9 hours and not 8 hours as they had listed on the time sheet. They also took my fact-checking as a personal attack towards them and reported me to management for not following the chain of command. Long story short, you will come into contact with site supervisors that shouldn't be site supervisors. 98% of them are great supervisors and even better people.