IT department is frustrating experience - IT Department TTX Employee Review

1.0
20 Jun 2013
Recommend
CEO approval
Business outlook

Pros

I like working in the city - good vibe, always something to do. Renovated space is nice, pay and benefits are good

Cons

Maybe my experience is unique to IT, but I have never worked in a place so frustrating. Morale among IT is low - many employees and gruff, bitter and overworked. This presents quite a problem, as many of the systems are problematic and require cross-collaborating to maintain. Issue handling is unorganized and complex - I get issues in my queue that I can't even identify, let alone understand. Documentation is terrible, employees bark at one another and stress is high. What further complicates things is that IT does not 'own' all of the systems and this creates power struggles and ego-driven decision making. IT is not treated well and is often pointed at disparingly when things go wrong - despite the fact that it is other departments making the decisions and calling the shots.I go back and forth about staying here - the benefits are keeping me here for now, but I don't think I can handle this much longer

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5.0
5 Jun 2026
Recommend
CEO approval
Business outlook

Pros

TBD this is all very new

Cons

None so far, everyone is polite. If you have to throw rocks, rail equipment does not go into a shop / under a roof much. You better be able to tolerate a bit of weather. Not so much a con as a fact.

3.0
9 Jun 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

TTX has real upsides if you fit the profile. It’s stable, recession-resistant (railcar leasing doesn’t evaporate in a downturn), and mid-career lateral hires can land meaningful compensation bumps. The perks are legitimate.

Cons

The cons are harder to ignore. Comp sits below market median. Benefits have quietly eroded — the no-premium healthcare that used to be a flagship perk is gone — and RTO crept from two days to three. But the real issue is structural. Large parts of the org are optimized for the appearance of productivity rather than measurable output. If you’re results-driven, you’ll hit a ceiling fast — not because of your performance, but because the incentive structure doesn’t reward movement. Lifers dominate, and the institutional default is status quo preservation. Attrition tells the story: most ambitious hires are gone within two years. TTX is an exceptional landing spot if comfort and stability are the goal. If they’re not, the stagnation becomes suffocating quickly.

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